The Client :
The Community Health Center is a certified home-care agency located in New York. The organization has been in business for over 35 years providing clinical sources such as physical therapy and nursing to patients in a home setting. They are non-profit that supports rural communities across seven different counties In New York with the use of a mobile healthcare van.
The Challenge :
The company is located on a very large property. Due to the sheer size of the land, employees need to use a vehicle when moving parts from one end of the property to the other. However, after transporting parts, associates also need to log that the product has been moved. In the past, completing these logs was often difficult because associates routinely completed them in the small space of their vehicles. This meant they had to balance their laptop on the steering wheel of the car while sitting cramped in the front seat. If this wasn’t frustrating enough, employees needed to drive back and forth to their brick-and-mortar offices often. This was clearly not an ideal set-up, and they needed a solution, fast.
The Journey :
When the Community Health Center sought a solution for their problem, they encountered various obstacles. Firstly, the project that the Community Health Center was facilitating was called CORE-Home Care, or Consolidation Opportunities to Restore Efficiencies in Home Care. The Community Health Center received a grant from a program called the NYS-Statewide Health Care Facility Transformation Program II. The organization sourced out bids, but all the options were out of the grant’s price range. The Community Health Center ultimately contracted with a retired engineer who drew up specifications and researched sources that would meet the needs of CHC. Through this process, the Community Health Center connected with Ergonomic Solutions who presented options to fit their specifications in their mobile healthcare van.
The Solution and Implementation :
Affordability set Ergonomic Solutions apart from the other solutions considered. According to Millie Ferriter, Executive/CEO of the Community Health Center, the price that Ergonomic Solutions was asking for was three times less than other companies. Ergonomic Solutions was able to work with the Community Health Center to purchase a VanGo 800 Series Mobile Office.
The order to shipping process was easy and efficient with the mobile office arriving earlier than promised. “The customer service was wonderful to deal with. They started working on the project right away and gave us specific details on when things would be completed”. Millie also stated that “Looking at it, it was pleasing to the eye, updated, and sleek. It was also easy to clean”.
The Results :
Since utilizing their desk in the mobile healthcare van in April 2021, the number of patients CHC is able to reach remotely has increased. Millie stated that “We can get to our patients and treat them before they have a critical event”. By using Ergonomic Solutions’ mobile office products, CHC is able to adhere to their grant and access patients with the equipment and supplies that they need. One of the biggest accomplishments for the Community Health Center was its grant award, which was won on different merits. One of these merits was the mobile office unit.t. Additionally, the CHC has been able to partner with various agencies that specialize in hospice care and homes for the aging. The company has been able to further expand its reach and increase business. Millie stated that she would recommend the company to others since “they were wonderful to deal with and the product was quality. It’s great and the cost is efficient”.
Since COVID-19 put the organization back approximately two years, the Community Health Center is now collecting data exclusively with COVID patients. Based on our interview, the Community Health Center reported the following:
- During COVID, the Community Health Center gave over 400 vaccines using the vans.
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