Product Returns
Return Policy
Mobile office and accessory items may be returned within 30 days of receipt. The purchase price will be refunded less the original shipping charges and a 20% restocking fee. All items must be in "as-new" condition, in the original packaging, and with all warranty cards, manuals, and accessories. Failure to return an item in its original carton and in “as-new” condition with all documentation, packing materials, and parts will result in a final sale. (Please note that you are responsible for the safe return of merchandise and associated shipping costs.)
All shipping and handling charges are nonrefundable.
Parcel Shipments
The reason for return should be noted on the original packing slip and enclosed with the return. If you have lost your packing slip, please include a note explaining the reason for the return. Your comments will help us improve our service and product quality. Please return items within 30 days to receive a prompt exchange or refund. For your protection, we strongly suggest that you ship all return packages via UPS or the US Postal Services’ insured mail. (Please note that you are responsible for the safe return of merchandise and all shipping costs.)
Items must be returned prepaid, in the original packaging. We cannot accept returns sent c.o.d. and original shipping and handling charges are nonrefundable. For credit card orders, a credit will appear on the next month's statement. For bank draft or check payment a check will be issued for the refund amount within 30 days of receipt of returned items.
Ship parcel returns to the following address:
Ergonomic Solutions, Inc.
Attn: Returns
1230 Karl Court, Unit B
Wauconda, IL 60084
For freight shipment returns, please contact customer service at orders@goergo.com.
Freight Shipments
Mobile office returns will need to be shipped via freight and coordinated with Ergonomic Solutions. Please contact us at orders@goergo.com for return instructions.
Your freight shipment should be visually inspected immediately after unloading from the truck. All damage to packaging and goods must be noted on the shipping documents with pictures taken when possible. Contact our customer support team at orders@goergo.com immediately so we can assess the damage and get replacements items out to you. Damage must be reported to Ergonomic Solutions via orders@goergo.com within three (3) business days of receipt of the shipment.
Special Orders and Custom Products
All sales are final and not returnable on custom orders including chairs, special order items and customized items.
